Frequently Asked Questions

At Natural Wellness UK, our commitment to purity and efficacy sets us apart. We meticulously source only the highest quality, natural ingredients, ensuring that each product is free from harsh chemicals, synthetic fragrances, and artificial preservatives. Our formulations are backed by extensive research and crafted to deliver optimal benefits, promoting holistic well-being. We believe in transparency, providing detailed information about every ingredient and our ethical sourcing practices. Explore our Philosophy & Ingredients page for more insights.

Many of our products are formulated with sensitive skin in mind, utilizing gentle, hypoallergenic ingredients. However, as individual sensitivities vary, we always recommend reviewing the full ingredient list provided on each product page. For those with particularly reactive skin, performing a patch test on a small area before full application is advisable. If you have specific concerns, please don't hesitate to contact our customer service team for personalized recommendations.

Choosing the perfect product depends on your specific wellness goals. We provide detailed descriptions and usage instructions on each product page to help you make an informed decision. For men, our Men's Daily Blends offer targeted support. Women might find our Women's Light Emulsions beneficial. If you're still unsure, our blog offers insightful articles and guides to help you navigate our range. You can also reach out to us for a personal consultation.

We offer several delivery options to suit your needs, including standard and expedited shipping within the UK. Delivery costs vary based on the selected service and the total weight/size of your order. You can view the exact shipping costs for your order during the checkout process before finalising your purchase. We aim to dispatch all orders within 1-2 business days. For more detailed information, please refer to our Terms of Service.

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the courier's website. You can use this information to monitor the status of your delivery. If you encounter any issues with tracking or have not received your tracking number within 2 business days of your purchase, please contact us with your order number.

We accept a variety of secure payment methods, including major credit and debit cards (Visa, Mastercard, American Express) and PayPal. All transactions are processed securely to protect your financial information. We do not store any sensitive payment details on our servers. You can select your preferred payment option during the checkout process.

Your satisfaction is our priority. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a full refund or exchange, provided the item is unused and in its original packaging. Certain exclusions may apply. Please review our comprehensive Terms of Service for full details on our return policy and instructions on how to initiate a return.

Our dedicated customer service team is here to assist you. You can reach us via email at [email protected] during our business hours. We strive to respond to all inquiries within 24-48 business hours. For urgent matters, please call us at +44 (0)20 1234 5678. Visit our Contact Us page for more ways to get in touch.

Yes, Natural Wellness UK is open to exploring wholesale partnerships and collaborations with like-minded businesses and wellness professionals. If you are interested in stocking our products or partnering with us, please send an email to [email protected] with details about your business and proposal. We look forward to hearing from you and potentially growing together.